Key topics covered:

• The importance of taking a broad view when first approaching service calls
• How to effectively gather information from customers and visual inspections
• Why avoiding immediate “probable cause” assumptions leads to better diagnosis
• The value of thorough system checks at the air handler before jumping to conclusions
• Tips for proper job completion and preventing callbacks
• The significance of self-care and managing stress between service calls

Bryan also shares personal experiences and practical advice on maintaining focus during technical work while avoiding burnout.