#troubleshooting

Tech Tips:

Angry Air
By:Adam MufichAbout a month ago, one of my techs went on a “no heat” call. The house is a rectory for the church next door. The call came in, and after he ran it, I assumed the problem was solved since I hadn’t heard otherwise.  A few weeks later, they called back, saying the boiler was […]
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The HVAC/R Diagnosis Pyramid of Skill
WARNING: THIS ARTICLE CONTAINS GENERALIZATIONS. IT DOES NOT APPLY TO EVERYONE, AND WE HAVE ALL PROBABLY BEEN ALL OF THESE AT ONE POINT OR ANOTHER. IF YOU FEEL PERSONALLY ATTACKED, I SUGGEST FINDING A SAFE SPACE AT A WEST COAST UNIVERSITY AND BORROWING A BINKY FROM A NEARBY TODDLER. ALSO, MY CAPS LOCK BUTTON IS […]
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Troubleshooting for HVAC/R – Repairs, Reevaluation and Wrap up
This article is part 5 of a 5-part series on troubleshooting by Senior Refrigeration and HVAC tech Jeremy Smith. This step might be the most challenging part of troubleshooting. We've got a “Most Likely candidate” for the trouble, but we don't know for certain that's what is wrong. So, we have to combine our customer […]
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Troubleshooting for HVAC/R – Data Analysis
This article is part 4 of a 5-part series on troubleshooting by Senior Refrigeration and HVAC tech Jeremy Smith Ok, so we've got our data scribbled and scratched out on paper. Maybe a bit of grease, dirt, and oil, too, if you're doing things right—blood if you're doing it wrong. Now, time to take a […]
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Troubleshooting For HVAC/R – The Don’t List
This article is the second in a 5-part series by Senior Refrigeration and HVAC tech Jeremy Smith.  The Ground rules I've spent some time thinking about troubleshooting and the processes and procedures that I use to find problems. Not the “why isn't my air-conditioner running?” problems, but the “Things just aren't quite right”-type problems—the really […]
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Tunnel Vision and How to Avoid It
How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]
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Troubleshooting Advanced Systems
This article was written by Senior Refrigeration Tech Jeremy Smith. Before we get to it, I want to remind you that ALL of the tech tips are available in chronological order HERE, and you can sort through them alphabetically by selecting the letters and numbers above the tips. It's a great link to share with […]
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