What is Full Stack HVAC? w/ Ben Reed, Brian Feenie, Shelby Breger

February 15, 2024

Ben Reed, Brian Feenie and Shelby Breger discuss the concept of "Full Stack HVAC" at the 5th Annual HVAC/R Training Symposium. Full Stack HVAC is a framework for categorizing and integrating the various emerging software solutions aimed at improving efficiency and quality in residential HVAC businesses.

The group covers the 7 categories of Full Stack HVAC: sales & design, commissioning, ongoing monitoring, fleet management, field collaboration, customer relationship management, and business intelligence. They explore how leveraging technology across these functional areas can empower ethical contractors to provide high-quality building science at scale.

Key points include the importance of implementation support, getting buy-in across the team, focusing on customer value rather than just tech for tech’s sake, and democratizing capabilities like design software. The discussion emphasizes supporting both people and profits through thoughtful digital transformation.

Brian, Shelby and Ben look forward to building out FullStackHVAC.com as a resource hub for HVAC business owners navigating the rapidly evolving software landscape. Check it out to learn more about comparing solutions, implementation best practices, and unlocking your company’s full potential ethically and efficiently.

Comments

Most popular videos

view all

Check out our most recent video

How to Evacuate an AC system, Full Vacuum Procedure

Our latest Podcast

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

In this short Q&A podcast episode, Bryan answers a listener-submitted question and gives some of his tips for moving to HVAC sales from field technician/installer roles. The world of sales has a different pay structure, which makes it an appealing option to many technicians.

Salespeople need to be able to have money conversations with confidence and not be afraid to talk about pricing. You can practice these conversations with friends or fellow technicians, including answering questions and responding to objections.

Sales confidence is another key to success in sales. Many successful sales techs go into sales with the assumption that the client wants to work with them and aren’t timid because they’re confident they’ll make the sale. Great salespeople also seek out feedback to learn and grow from.

Many great salespeople in the HVAC industry also benefit from learning about load calculations, equipment selection, and duct design, particularly via the ACCA manuals and software like Wrightsoft and Kwik Model 3D. The HVAC Grapevine, NCI, and TEC all have great educational resources about building science. Deploying test instruments, including blower doors, duct blasters, and thermal imaging cameras, also gives you vital information about the structure and shows clients that you’re going above and beyond for their comfort; you’re delivering quality and doing so with integrity.

Communication skills are a crucial part of sales, and the best thing you can do to start honing your communication skills is to ask good questions and listen for valuable answers. Empathy is also important in sales, and it’s most effective when you can understand your client’s priorities.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

Take the HVAC School Industry Pulse Survey by WorkHero at https://hvacrschool.com/industrypulse. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android