So you know how to fix it… Now how do you sell it?

2. If you're not _________, you're just guessing.

3. Who wins when your company does high-performance HVAC?

4. True or False: The total cost of ownership (TCO) includes the installation costs AND the costs of maintenance and repairs that the customer pays over the system's lifespan.

5. True or False: An HVAC system is JUST the combination of air handling and condensing equipment (excluding line sets and ductwork).

6. True or False: Customer education is NOT an important part of high-performance HVAC.

7. Which of the following is NOT a type of sales lead discussed in the presentation?

8. True or False: When sales leads are generated from service calls, one of the best things a tech can do is document the customer's complaints and problems they've noticed with the system.

9. True or False: Never push a solution; allow the customer to pull one from you.

10. True or False: NCI can certify equipment. The process includes assigning a performance score on the certificate and putting a label on the system.