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1. High-Performance professionals are ___________________ who rely on data to diagnose problems and identify solutions.
2. True or False: High-Performance HVAC help improve energy efficiency and equipment longevity.
3. The first step in the High-Performance HVACâ„¢ process for maintenance and service calls is:
4. True or False: Regardless of where a sales lead came from (e.g., from a service call or a replacement call-in), the High-Performance HVACâ„¢ process sales process will be the same.
5. True or False: An air upgrade goes beyond basic improvements to the system capacity and is an all-inclusive package that includes room-by-room load calculations and installing balancing dampers to tailor the airflow and capacity to the customer's wants.
6. When should you include CO safety testing?
7. True or False: You don't have to hook up gauges or open up the coil box to check cleanliness on every service call.
8. How do you bank sales leads during the busy season?
9. According to NCI's High-Performance HVACâ„¢ process, how should full airflow testing be performed during a duct optimization?
10. Which pricing equation do you want to use to achieve 60% gross profit margin (GPM)? (Note: COGS = Cost of Good Sold)
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