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Bert Testerman

Company name: Kalos services

Position: Residential trainer

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Pool Heater Water Flow Issues

As you may already know, we work on pool heaters at Kalos as a way of opening ourselves up to some extra business during the winter. We find that it's a worthwhile line of work, and it may be something that other residential HVAC companies may want to consider doing. This tech tip by Bert […]

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How to Handle Price Objections: HVAC Sales Training

Santa Fe V155 Whole House Dehumidifier Install

Winter Furnace & Heat Pump Checking Tips

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The Art of De-Escalation

In this comprehensive discussion, Bryan and Bert tackle one of the most critical yet underdeveloped skills in the trades: conflict resolution and de-escalation. They argue that poor conflict management is one of the primary reasons technicians lose jobs, damage team dynamics, and limit their career advancement. The conversation explores both customer-facing conflicts and internal […]

Group Training – What We Have Learned

In this episode of the HVAC School podcast, Bryan Orr sits down with Bert and Leanna to discuss Kalos's first official cohort apprenticeship program, dubbed the “Launch Program.” What started as Bryan's persistent idea—one that the team initially resisted as too expensive and logistically challenging—evolved into a transformative three-month training experience that brought 15 […]

Locked Compressor Mistakes w/ Bert

In this informative HVAC podcast episode, Bryan and Bert dive deep into the complex world of locked and internal overload compressors, focusing specifically on single-phase residential units. The discussion begins with Bert explaining one of the most common challenges technicians face: diagnosing a locked compressor. He describes how compressors that are locked will typically […]

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