The Quality Installation Conundrum with Brian Feenie

Technology has recently evolved to provide transparency; in the HVAC world, apps like measureQuick allow us to share important data with customers and educate them, which provides a lot of value and builds brand loyalty. Brian draws parallels between the automotive industry’s focus on transparency, consistency, and added value – and how HVAC contractors can adopt similar principles.

Brian also covers various roles and personalities at play in HVAC sales transactions, particularly the hero/fixer (technician) and the buyer/holder of money (homeowner).

Brian discusses the impact of callbacks on profitability and how implementing standardized processes using tools like measureQuick and ACCA QI certifications can mitigate callbacks and build customer trust and loyalty. measureQuick can give Vitals Scores, which are like report cards of an HVAC system’s performance; this feature shows customers what their system is doing well and what it can improve on, which helps with transparency and trust. It’s also a verification tool for ACCA QI certification.

The ACCA QI (quality installation) verification builds confidence and provides peace of mind for the customer. Verified equipment operation (VEO) is an additional certification that acknowledges that a system meets high standards in airflow and other performance indicators.

Brian provides a compelling vision for proving your quality installs, exceeding customer expectations, and securing a competitive edge. Whether you’re an owner, technician, or part of the sales team, his session will challenge you to raise the bar and explore innovative ways to deliver unmatched service and transparency to homeowners. The motto of ACCA QI certification, which perfectly captures Brian’s session, is: “Install it. Test it. Prove it.”

Buy your virtual tickets or learn more about the 5th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

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