Q&A – Starting an Internal Training Program – Short #195

In this short Q&A episode, Bryan answers podcast listener Cooper's question about starting an internal training program. Eugene Silberstein has been on the podcast before to offer his perspective on this topic, which you can listen to HERE.

Bryan recommends a combination approach: instructor-led, hands-on, and self-paced learning, all deployed together. Hands-on learning often gets missed, and we can give inexperienced techs experience with some basic troubleshooting tasks or breaking down and reassembling things. The Socratic method can also be employed here; the instructor can ask their trainees questions instead of the other way around. When the instructor is the one who asks the questions, they allow their trainees to be wrong, learn from their mistakes, and make their own connections to the fundamentals.

Learning plans and curriculums are great for giving trainees a structure, but they need to be reinforced with the hands-on component in this trade. When determining what to teach, try to focus on what's most important in your market—the first area of effectiveness—and then understand how to reinforce it. The continuous growth mindset is also critical; the apprenticeship phase is never truly over, and the instructor needs to be able to improve their program over time without letting the idea of unattainable perfection discourage them from giving their training.

You may also read our tech tip about setting up an internal training program and our recent SkillCat guide if you want to deploy training in your business. The ESCO All Access Subscription Bundle for the HVACR Learning Network is another excellent resource.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your virtual tickets for the 5th Annual HVACR Training Symposium at https://hvacrschool.com/Symposium24.

Subscribe to our podcast on your iPhone or Android.

Subscribe to our YouTube channel.

Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Comments

How to Predict Air Flow Issues in the Sales Process

MCA is 27 and the Breaker is a 50A – Short #219

Deploying Surge Protection & Voltage Monitoring w/ DITEK

Pumping vs. Compression – Short #218

Building Tech Confidence w/ Refrigeration Mentor

Molecular Transformator – Short #217

Surge Protection Basics w/ DITEK

Q&A – Am I Toxic For Caring? – Short #216

App Based HVAC Learning

Q&A – Apps for Doing Proper Loads – Short #215

#combination approach #hands on #hvac #instructor-led #internal training program #self-paced

Author:

Bryan Orr

Company: HVAC School

Position: Founder

Check out our most recent video

How to Evacuate an AC system, Full Vacuum Procedure

Our latest Podcast

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

Chris Hughes and Steve Rogers from The Energy Conservatory discuss TEC’s TrueFlow technology and its crucial role in predicting airflow issues in the sales process, particularly for heat pump retrofits. They explain how the TrueFlow app helps contractors accurately measure both static pressure and airflow in existing systems, enabling them to predict whether proposed equipment changes will work effectively. This is especially vital when considering the growing trend of replacing gas furnaces with heat pumps, as the airflow requirements can differ significantly.

The conversation delves into a detailed example of replacing an 80% efficient 48,000 BTU furnace with a heat pump. They demonstrate how the airflow requirement would nearly double from 652 CFM to 1,200 CFM, potentially causing the static pressure to quadruple due to Fan Law 2 principles. This dramatic increase could lead to significant performance issues if not properly addressed during the system design phase. The experts emphasize that using TrueFlow during the sales process allows contractors to identify potential problems and necessary modifications before installation rather than discovering issues during callbacks.

The discussion also covers the ideal workflow for system assessment and sales, starting with customer comfort evaluation and proper load calculations. It’s important to reduce loads through envelope improvements when possible, particularly in cold climates where heat pump retrofits are becoming more common. Proper system sizing often means going smaller rather than larger, contrary to common industry practices, and the worst HVAC systems are often found in expensive custom homes rather than tract housing.

Key Topics Covered:

TrueFlow technology and its role in system forecasting
Fan Law 2 and its impact on static pressure when changing airflow
Heat pump retrofit challenges and considerations
The importance of accurate load calculations
Dual fuel systems as a solution for cold climates
The relationship between airflow and static pressure
Sales process integration of technical measurements
Common issues with oversized equipment
The importance of envelope assessment
Methods for reducing system loads
Proper duct sizing and modification strategies
The role of proper filter sizing and selection
The benefits of flat-rate pricing for duct modifications
Training resources and support available for TrueFlow users

Check out TEC’s YouTube channel at https://www.youtube.com/@energyconservatory, and you can visit TEC’s website at https://energyconservatory.com/.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.