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MeasureQuick Talks with Bert

By Joe Medosch Bert Testerman Shelby Breger

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In this livestream MeasureQuick Talks with Bert. This is an impromptu Talk with industry leaders, including Shelby Breger from Conduit and Joe Medosch from MeasureQuick, about how mobile technology is revolutionizing HVAC diagnostics and training. Featuring special guests discussing how modern tools like MeasureQuick and other diagnostic apps are making it easier for technicians of all experience levels to perform advanced diagnostics and build customer trust.

Key Topics:

How technicians can leverage mobile technology for better diagnostics
Using tablets and phones for real-time HVAC measurements
Making technical data accessible and meaningful for customers
Bridging the gap between experienced techs and new talent
The future of HVAC diagnostics and training
How technology can help attract new talent to the trades

Recorded live at AHR Expo 2025 with special guests from MeasureQuick and other industry leaders. Whether you’re a seasoned pro or new to the trade, learn how modern diagnostic tools can help take your HVAC business to the next level.

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#Diagnosis #diagnostics #hvac #measurequick #technology

Author:

Joe Medosch

Company: measureQuick

Position: Director of Training

Bert Testerman

Company: Kalos Services

Position: Training Supervisor

Shelby Breger

Company: Conduit Tech

Position: Co-Founder

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In this live stream episode, Bryan sits down with Tony Gonzalez, who has spent more than 25 years at Fieldpiece and now leads the company’s training department. Tony started out packing boxes in the warehouse straight out of high school, and the two longtime industry veterans use his experience to dig into why culture matters so much when you are building a business that lasts. As Bryan puts it, culture may be talked about in HVACR, but it is true everywhere.

Tony walks through TURTL, the five core values that anchor Fieldpiece’s culture: Tribe, Upfront homework, Right stuff, Trust, and Lean. The missing “E” is intentional, since it reminds everyone to leave their ego at the door. He explains why values can’t be purely aspirational, and how Fieldpiece keeps them alive through recognition, one-on-ones, and development reviews. Bryan shares how the same ideas show up at Kalos, including the phrase “professional pride, personal humility.”

The conversation then turns to leadership, which both guests agree is where culture is won or lost. They discuss why your culture is defined by the worst behavior you tolerate, why people stay at a company, and why curiosity should come before judgment. Tony describes the “bank account” of care that makes hard conversations productive, along with the Radical Candor idea of avoiding ruinous empathy. Bryan adds that clarity is kindness and that small problems should be dealt with before they become mountains.

They close by looking at team building, using Bryan’s flight crew analogy and the “right people on the bus” idea from Good to Great. Every role matters, leaders shouldn’t only hire people like themselves, and snap judgments can make you overlook great talent. Bryan wraps up with a few of his leadership commitments, and Tony’s final advice is to start documenting what matters to your organization, live it consistently, and give yourself grace on the leadership journey.

Topics Covered:

Tony’s 25-year career at Fieldpiece, from warehouse to head of training
The TURTL core values and why “Turtle” has no E
Keeping core values visible through quarterly recognition, one-on-ones, and development reviews
Leaders as culture carriers, and how culture shows up when things go wrong
Defining culture as a social operating system and the worst behavior you tolerate
Professional pride and personal humility, and leaders who celebrate their team’s success
Why people stay: growth, recognition, fair compensation, and connection to the mission
Curiosity before judgment, root cause thinking, and celebrating failure
Making “deposits” of care so difficult conversations go well
Radical Candor, ruinous empathy, and clarity is kindness
Handling bad news and building a safe environment for people to speak up
Building a flight crew: hiring for attitude, valuing different strengths, and avoiding the horns effect
The weakest link in the chain and treating every role as equally important
Book recommendations: Good to Great, The Power of Company Culture by Chris Dyer, and Delivering Happiness by Tony Hsieh
Bryan’s leadership commitments: truth over comfort, open doors with no gatekeeping, and people over plans