Improving Changeout Outcomes

In this episode, we dive deep into the world of residential HVAC installations with Matt, a senior technician and residential install supervisor at Kalos Services. Matt brings a wealth of experience from both the service and installation sides of the business, offering valuable insights into improving installation processes and workmanship.

The conversation highlights the importance of thorough planning and communication in today's HVAC industry. With younger, less experienced technicians entering the field, there's a growing need for detailed instructions and oversight. Matt emphasizes the role of pre-installation videos, photos, and careful site assessments in preventing miscommunications and potential issues during installations.

A significant portion of the discussion focuses on quality control and the impact of workmanship on customer satisfaction. Matt stresses the importance of post-installation photos for peer review, allowing for catching errors and improving overall quality. The conversation also touches on the delicate balance of providing constructive criticism to younger technicians while maintaining positive relationships and fostering a culture of continuous improvement.

Key topics covered in the podcast:

Challenges in residential HVAC installations, including attention to detail and craftsmanship
The importance of thorough planning and communication before installations
Using pre-installation videos and photos to improve clarity for technicians
Post-installation quality control through photo submissions and peer review
Managing younger technicians and providing constructive feedback
The role of customer perception in judging installation quality
Specific technical considerations for the central Florida market, such as condensate management and voltage regulation
The importance of proper system commissioning and documentation
Creating a training culture and career pathing for technicians
Balancing efficiency with thorough quality checks and testing
Adapting to changes in the HVAC workforce and industry practices

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

Subscribe to our podcast on your iPhone or Android.

Subscribe to our YouTube channel.

Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

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Author:

Bryan Orr

Company: HVAC School

Position: Founder

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Our latest Podcast

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

In this episode of the HVAC School podcast, Bryan interviews Zach from Southeast Clean Air Solutions about the intricacies of professional duct cleaning. Zach specializes in addressing duct cleaning challenges specific to the Southeastern climate, with a particular focus on fiberglass-lined ducts. The conversation delves into the complexities of cleaning different types of duct systems, highlighting the significant variations in time, technique, and approach depending on the duct materials and home configuration.

The discussion reveals that duct cleaning is far more nuanced than many homeowners realize. A typical residential duct cleaning can take between six to eight hours, with metal ductwork being significantly faster to clean than flexible ducts or fiberglass-lined systems. Zach emphasizes the importance of careful cleaning techniques, especially with delicate flex ducts that can easily be punctured or damaged during the cleaning process. He recommends a two-person approach, with one team member working inside the home and another in the attic or crawl space to ensure thorough and safe cleaning.

Beyond the cleaning process, the podcast explores critical maintenance strategies for maintaining clean and efficient HVAC systems. Zach and Bryan discuss the importance of proper filtration, home maintenance, and understanding when duct cleaning is truly necessary. They challenge the common misconception of a fixed cleaning schedule, instead advocating for system assessment based on specific conditions like household dust, humidity, and the health needs of home occupants.

Key Topics Covered:

Duct cleaning techniques for different duct materials (metal, flexible, fiberglass-lined)
Time requirements for professional duct cleaning
Challenges of cleaning ducts in various home configurations
Importance of proper filtration and maintenance
Factors determining duct cleaning frequency
Risks associated with poorly maintained duct systems
Two-person approach to thorough and safe duct cleaning
Specialized considerations for homes in humid climates
Post-cleaning sealant application for fiberglass-lined ducts

Learn more about NADCA and find certified duct cleaning contractors at https://nadca.com/.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.