Justin Skinner

I need to warn you… The following list is the actual process we use at the company I own for our typical “standard” residential maintenance. I’m sure you will find some things you do differently. Take it for what it is, and I’m happy to get any feedback you may have. Residential Maintenance: Outside Residential […]

It’s Friday at 6 PM. The schedule is clear, as far as you can tell. Other guys have been getting cleared right and left, so you call in standby. Five minutes pass. Ten minutes pass. You check in again, and sure as &%$#, there it is! You get sent across town to another call that […]

I was going through a recorded service meeting with the Kalos techs, and Bert shared something that has been rattling around in my head ever since. His team went digging through their callback data looking for patterns, and after stepping back and looking at it, one showed up that nobody expected: The newer techs were […]