First, let's state the obvious and clear the air a bit. The photo above is SUPER CHEESY! But this story is about three bad techs who don't know it, so a photo of three models clearly posing in clean clothes makes as good a proxy for a bad tech as anything else. First off, I'm not […]

Service valves are so basic, and we see them with such regularity that we can miss them altogether. Before I give the tips, I want to address the tech who tells the customer it was “probably the service valve” or “the caps were loose” as a plausible reason for a leak without actually making a […]

When you walk up to a piece of equipment, you want to follow a process to ensure that you accomplish five things: #1 – You diagnose the fault correctly. #2 – If possible, you find the “why” of the failure. #3 – Find any other problems or potential problems with the system that can cause […]

 This podcast episode focuses on the critical shortage of HVACR technicians and installers across the industry. The hosts discuss the massive gap that exists, with estimates of nearly 200,000 open roles expected in the next few years. They are joined by Lenny Diaddario from Copeland's contractor services department and Chris Harris from the educational […]