Chris Forth

It’s Friday at 6 PM. The schedule is clear, as far as you can tell. Other guys have been getting cleared right and left, so you call in standby. Five minutes pass. Ten minutes pass. You check in again, and sure as &%$#, there it is! You get sent across town to another call that […]

I was going through a recorded service meeting with the Kalos techs, and Bert shared something that has been rattling around in my head ever since. His team went digging through their callback data looking for patterns, and after stepping back and looking at it, one showed up that nobody expected: The newer techs were […]

Why is it called single-phase 240 when there are two opposing phases (or legs)? I wondered why we called two 120v opposing legs “single-phase 240” for years. Then someone pointed out to me that a typical “single-phase” pole transformer only has one power leg entering and two coming out. That freaked me out. How can […]