Luke Peterson – Reducing Callbacks By Understanding the Heart and Mind of Becoming Thorough

July 21, 2024

Join Luke Peterson, owner of Magnolia Home Comfort in Louisville, KY, as he shares invaluable insights on becoming a more thorough HVAC technician. In this enlightening presentation from our 5th Annual HVAC/R Training Symposium, Luke explores:

The importance of thoroughness in HVAC work
Common hindrances to being thorough
How to cultivate the right mindset for excellence
Practical tips for improving efficiency and reducing callbacks
The impact of thoroughness on customer satisfaction and career fulfillment

Whether you’re a seasoned pro or just starting in the field, Luke’s experience and practical advice will help you elevate your HVAC game. Learn how to sharpen your skills, streamline your processes, and provide top-notch service to your customers.

Buy your virtual tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

Read all the Tech Tips, take the quizzes, and find our handy calculators here or on the HVAC School Mobile App for Apple and Android.

#CustomerSatisfaction #CustomerService #hvac #HVACEducation #HVACR #hvactech #HVACTechEducation

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Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

Chris Hughes and Steve Rogers from The Energy Conservatory discuss TEC’s TrueFlow technology and its crucial role in predicting airflow issues in the sales process, particularly for heat pump retrofits. They explain how the TrueFlow app helps contractors accurately measure both static pressure and airflow in existing systems, enabling them to predict whether proposed equipment changes will work effectively. This is especially vital when considering the growing trend of replacing gas furnaces with heat pumps, as the airflow requirements can differ significantly.

The conversation delves into a detailed example of replacing an 80% efficient 48,000 BTU furnace with a heat pump. They demonstrate how the airflow requirement would nearly double from 652 CFM to 1,200 CFM, potentially causing the static pressure to quadruple due to Fan Law 2 principles. This dramatic increase could lead to significant performance issues if not properly addressed during the system design phase. The experts emphasize that using TrueFlow during the sales process allows contractors to identify potential problems and necessary modifications before installation rather than discovering issues during callbacks.

The discussion also covers the ideal workflow for system assessment and sales, starting with customer comfort evaluation and proper load calculations. It’s important to reduce loads through envelope improvements when possible, particularly in cold climates where heat pump retrofits are becoming more common. Proper system sizing often means going smaller rather than larger, contrary to common industry practices, and the worst HVAC systems are often found in expensive custom homes rather than tract housing.

Key Topics Covered:

TrueFlow technology and its role in system forecasting
Fan Law 2 and its impact on static pressure when changing airflow
Heat pump retrofit challenges and considerations
The importance of accurate load calculations
Dual fuel systems as a solution for cold climates
The relationship between airflow and static pressure
Sales process integration of technical measurements
Common issues with oversized equipment
The importance of envelope assessment
Methods for reducing system loads
Proper duct sizing and modification strategies
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The benefits of flat-rate pricing for duct modifications
Training resources and support available for TrueFlow users

Check out TEC’s YouTube channel at https://www.youtube.com/@energyconservatory, and you can visit TEC’s website at https://energyconservatory.com/.

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Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

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Luke Peterson – Reducing Callbacks By Understanding the Heart and Mind of Becoming Thorough

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