HVAC Training Life #BertLife
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Bert thought that the 3rd Annual HVACR Training Symposium was an inspiring experience, and he wanted to improve his training. He realized that his Monday morning training classes lacked passion, and he wanted to change up his approach to get his passion back.
Along the way, Bert grew out his beard, became an HVAC tech therapist, and encouraged his trainees to talk about their feelings. When that wasn’t enough, he let the employees shoot their trainer with a bow and arrow. He realized that he wasn’t being taken seriously, so he preached the word of HVAC from the rooftops.
So, Bert began focusing on accountability; he wanted to put a system in place that holds technicians accountable. To do that, he made a noted list of potential areas of growth for each technician; if a technician called him asking for help, he’d write it down and follow up with them to make sure they learn the material they asked about.
When Bert’s not passionate, he shows up and does the bare minimum, which is an attitude that spreads to his team. To nip that outlook in the bud, Bert made it a priority to show up for his technicians in times of need. He made sure he was there to celebrate milestones and transitions in his trainees’ careers, such as when they got their own vans or started doing harder service calls or quoted repairs.
He also focused on mastering the virtue of patience. Everyone has gaps in knowledge and experience, and as a trainer, Bert knew that it was his responsibility to encourage his trainees to give them the courage to keep learning.
While on hiatus from working, Bert also developed a step-by-step process for training all of his technicians. Its contents are still a mystery, but Bert is the greatest trainer in the world, so we all know that it’ll be good.
A reminder of Bert’s tips:
1. Walk quickly
2. Don’t pull out your phone during training UNLESS your company requires it for the task
3. Put in your own effort as you’re learning (don’t rely on a trainer to set your pace)
4. Don’t complain or gossip
5. Learn how to count