Andy Holt from Outdoor University has a Conversation with Bert
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Andy is a 3rd-generation contractor who eventually combined his passion for HVAC training and love of the outdoors to create Outdoor University, his training and consulting business. Even though Andy does teach some hard skills at Outdoor University, his two-day educational course in the great outdoors focuses heavily on soft skills, work-life balance and improving personal obstacles (the 24-hour man), and psychic income. He tells Bert about some of his training tools and philosophies that really drive home the fact that we’re in a “people business.”
Andy also has a pricing software system called Silver Bullet. It’s a retail price proposal system to help technicians come up with four prices, including financing options, after assessing the repairs that must be made.
Customers are not interested in our tools; they compliment us based on how we made them feel. Andy’s classes and tools teach us how to work with different personality types and think like a customer.
Andy’s top tips help technicians deal with their personal lives, especially when it comes to setting a good example for their children. He also incorporates some psychology into his life lessons and training; he promotes logical thinking, positive self-talk, and forgiveness.
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