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Avoiding and Eliminating Callbacks
Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, the […]Read more
A few weeks ago, I was hired to consult on a multi-family new construction project. The building was already framed, and the ducts were roughed in. The owner of the building was concerned with the quality of the ductwork. He noticed that the HVAC company was not following the mechanical engineer's plans. This was my […]Read more
How "Hot" Does That Get?
I got in one of these tiny torches the other day to experiment with brazing aluminum in tight spots, and one of the techs walked in and asked, “What type of torch is that?” I answered, “It's oxy/acetylene.” He picked it up and looked at it a bit, then asked, “Does that get hot enough […]Read more