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The Secrets to Happy HVAC Customers
It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]Read more
What are Dry and Wet Contacts?
I was talking about dry contacts with one of my techs, and he looked at me like I had three heads—and one of them was on fire. So, I figured it would be good to cover the difference between wet and dry contacts in a tech tip. Basically, “dry” contacts are switches with no shared […]Read more
How Similar Are A2Ls to R-410A?
This tech tip was written by Don Gillis with Chemours. Thanks, Don! You’ve probably heard it way too many times now: A2Ls are coming. While we’ve heard a lot about what “A2L” really means and the R-410A phasedown timeline, there isn’t a lot of public information about what to expect on the service side. I’ve […]Read more