Sales: Techniques or Values?
“The very substance of our existing which has made us leaders in technique, stands as a barrier to any thinking which might be able to comprehend technique from beyond its own dynamism.” -George Grant The odd quote above takes some time to understand but has been rattling around in my brain for weeks now. George […]Read more
Introverts Can Sell
When you think of a salesman, what comes to mind? Do you imagine a quiet person who helps you solve your problems by listening and evaluating you as a customer? Probably not. When most people hear the word ‘salesman,' they imagine a flashy personality who will talk to you for hours to try to get […]Read more
The Slow Death of the Honest Technician
I was sitting in a session at the HVAC Excellence educators conference (which was excellent, by the way), and my phone buzzed. So, like a typical punk kid, I looked down at it to see that my friend Josh had sent me a Facebook message asking if we served the east side of Orlando because […]Read more
No, Recharging R22 Isn’t “Illegal” in the US
If you remember my recent article on the company that went to my friend's house for a PM and did nothing but leave a system quote. Well, it got worse… My friend Josh left them a D-rated review on a popular review site, and the owner of the company responded with… an apology? A bottle […]Read more