#hvac training

Tech Tips:

I hired and trained an apprentice who has worked 2 days a week for me over the last 4–5 months. I've been in business for almost two years, and I had a pretty good sense that I would need some help this summer. Hauling a few air handlers and furnaces into an attic by myself […]

Deploy Industry-Standard Training in YOUR HVAC Business

As many of you may know, Kalos does most of its training in-house. We’re lucky to have people like Bert on our team; he can give classes to several people at a time and is also great at one-on-one mentorship. Many of our managers and directors are also top-notch educators. Unfortunately, these people are still […]

Build a Better Internal Training Program

This tech tip is based on a recent podcast with Eugene Silberstein from ESCO Group. Even though we cover a lot of similar ground, this tech tip is unique and comes with several links that could help anyone who wants to start or improve an internal training program. If you haven't yet listened to “How […]

A Great HVAC Training Solution

DISCLAIMER: I have no financial interest in HVAC Simulator or Dirk’s company, Nauman Innovation Group LLC. He is not a sponsor; I just think he’s a great guy who cares a lot about the industry, and I’m excited to share his work with other people who want to improve training and education in the skilled […]

The VCRT redesigned + More w/ Fieldpiece

In this podcast, Bryan chats with Tony Gonzalez of Fieldpiece about their latest innovations for service tools, including the redesigned VCRT, as well as the training resources they offer. They start off discussing Fieldpiece's philosophy of developing solutions for technicians' real pain points, not just making products. Understanding workflows and obstacles lets them design better tools. […]

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How to Evacuate an AC system, Full Vacuum Procedure

Our latest Podcast

HVAC School – For Techs, By Techs

Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

In this short Q&A podcast episode, Bryan answers Edward’s question about how to deal with customers who ask, “Why didn’t you notice it last time?”

There isn’t an easy answer to that question. The truth is that air conditioning and home health and comfort issues are complicated, and it’s entirely possible that an issue simply went unnoticed (or the symptoms simply weren’t apparent yet). The HVAC industry doesn’t have a standard slate of tests that can give a comprehensive view of everything that’s wrong with a system all at once. It’s similar to how a doctor can offer a second opinion that differs from the first doctor you saw.

You have to determine whether the customer wants to place blame or solve the problem when they ask, “Why didn’t you notice it last time?” Sometimes, we need to dig deeper to find the root of the problem. We can offer advanced diagnostics and be honest about what that will entail (including pricing), though it’s natural for customers to be apprehensive about being sold options. However, we don’t want to avoid pursuing solutions either.

There are ways to talk about previous sloppy or incomplete work without placing blame on another technician. The immediate problem is what requires attention, not the last person who worked on the system. Ask the customer to state their goals and the results they want to see, and you can forge a path ahead.

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

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