#humidity control

Tech Tips:

Ventilation Strategies: ERVs, Dehumidifiers, and More

This tech tip recaps the livestream by the same name, featuring HVAC School contributors Matt Bruner and Adam Mufich, as well as special guests Corbett Lunsford and John Semmelhack. You can watch that livestream on our YouTube channel HERE, and you can learn more about the great educational opportunities Corbett has to offer at https://buildingperformanceworkshop.com/. […]

Improving Humidity Control on the Cheap

This tech tip was submitted by Steve Rogers, the current president of The Energy Conservatory (TEC). Steve has been on the podcast several times in the past and is a valued contributor to HVAC School. Thanks, Steve! As summer approaches, HVAC technicians all over the US are preparing for those difficult conversations with occupants about […]

Q&A – Condensating Vents – Short #208

In this short Q&A podcast episode, Bryan answers Kenton's question about how to stop vents from condensating, especially when sealing and insulation don't do the trick. When approaching a condensation problem, we have to consider the source of moisture and where the condensation is happening. Moisture that builds up on top of the vent […]

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In this short Q&A podcast episode, Bryan answers Edward’s question about how to deal with customers who ask, “Why didn’t you notice it last time?”

There isn’t an easy answer to that question. The truth is that air conditioning and home health and comfort issues are complicated, and it’s entirely possible that an issue simply went unnoticed (or the symptoms simply weren’t apparent yet). The HVAC industry doesn’t have a standard slate of tests that can give a comprehensive view of everything that’s wrong with a system all at once. It’s similar to how a doctor can offer a second opinion that differs from the first doctor you saw.

You have to determine whether the customer wants to place blame or solve the problem when they ask, “Why didn’t you notice it last time?” Sometimes, we need to dig deeper to find the root of the problem. We can offer advanced diagnostics and be honest about what that will entail (including pricing), though it’s natural for customers to be apprehensive about being sold options. However, we don’t want to avoid pursuing solutions either.

There are ways to talk about previous sloppy or incomplete work without placing blame on another technician. The immediate problem is what requires attention, not the last person who worked on the system. Ask the customer to state their goals and the results they want to see, and you can forge a path ahead.

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