#duct leakage

Tech Tips:

3 Things to Check When the Unit Won’t Keep Up

What is your methodology for troubleshooting an HVAC system that “can’t keep up” on the hottest days of the summer? Let me walk you through my process and hone in on one or two ideas that have been overlooked for too long in our industry. In this article, I’m assuming we have ruled out intermittent […]

The One Duct Leak You Didn’t Expect

Sometimes, you just get lucky. Sometimes, you get sent out to install a unit in a closet! Although these types of installs have their challenges, at least for me, they have appeared easier on the surface. There is no return ductwork, as the unit sits on a platform. We are rarely disconnecting ducts in the […]

Manual J Field Data: Ducts

Understanding the relationships between ductwork, home comfort, and the load on a house is a complicated and dynamic problem. There are a large number of variables. Some of the data is fairly straightforward, like the other elements of field data collection we have covered so far in this series. Ductwork has different levels of insulation […]

Troubleshooting with DTD

The temperature of the refrigerant in the evaporator coil can really help us with diagnostics, but we need to know the targets we’re aiming for if we want to get the most out of it as a troubleshooting tool. If we take the return air temperature and subtract 35 degrees from that number, we get […]

Improving Humidity Control on the Cheap

This tech tip was submitted by Steve Rogers, the current president of The Energy Conservatory (TEC). Steve has been on the podcast several times in the past and is a valued contributor to HVAC School. Thanks, Steve! As summer approaches, HVAC technicians all over the US are preparing for those difficult conversations with occupants about […]

Where Do I Measure Delta T?

Over time, I’ve seen people use just about every type of temperature-measuring device in just about every location imaginable. From drilling tiny holes into rooftop unit panels to sticking a K-type wire into a piece of flex duct (I don’t remember why), I’ve done it all. Coming up through the trade, I’ve been TOLD to […]

What is Standard 310? w/ Eric Kaiser & Chris Hughes

Standard 310 is a technical workflow created by ACCA, ResNet, and ANSI for grading the installation of HVAC systems, typically in new home construction. It plays a crucial role in obtaining Energy Star certification, which can qualify homeowners for tax credits under the Inflation Reduction Act. The five steps of Standard 310 are design […]

#Betterhvac: Taking the First Step… and the Second and Third

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In this short Q&A podcast episode, Bryan answers Edward’s question about how to deal with customers who ask, “Why didn’t you notice it last time?”

There isn’t an easy answer to that question. The truth is that air conditioning and home health and comfort issues are complicated, and it’s entirely possible that an issue simply went unnoticed (or the symptoms simply weren’t apparent yet). The HVAC industry doesn’t have a standard slate of tests that can give a comprehensive view of everything that’s wrong with a system all at once. It’s similar to how a doctor can offer a second opinion that differs from the first doctor you saw.

You have to determine whether the customer wants to place blame or solve the problem when they ask, “Why didn’t you notice it last time?” Sometimes, we need to dig deeper to find the root of the problem. We can offer advanced diagnostics and be honest about what that will entail (including pricing), though it’s natural for customers to be apprehensive about being sold options. However, we don’t want to avoid pursuing solutions either.

There are ways to talk about previous sloppy or incomplete work without placing blame on another technician. The immediate problem is what requires attention, not the last person who worked on the system. Ask the customer to state their goals and the results they want to see, and you can forge a path ahead.

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