Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

Why Defrost? Let's start with the basics and move on from there. Defrost is necessary when the coil temperature drops below 32°F. Defrost can be as simple as turning the compressor off for a period of time or as elaborate as reversing the flow of refrigerant for the whole system or just parts of the […]

When you first start servicing pool heaters, the water flow circuit can feel a bit intimidating. In this article, I'm going to cover the pool circuit basics and common water flow issues that screw up our heaters. If you would like to brush up on the basics of pool heaters before diving into troubleshooting tactics, […]