Soft Skills Classroom Resources

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Soft Skills Classroom Resources

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1. What are the two words that Steve Coscia said every 19-year-old needs to hear?

Alternative vocations Personal accountability Soft skills Trade school

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2. Complete the following phrase from the presentation: If you want them to hear it, _____ talk. If you want them to learn it, _______ talk.

Teachers, experts Teachers, technicians They, you You, they

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3. Which of the following is NOT a classroom resource that Steve Coscia mentioned in his session?

Flip charts Props Stories Group projects

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4. What is the name of a word arranged vertically and composed of many different words horizontally?

Acrostic Acoustic Alliteration Assonance

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5. What is the rule of 10?

Make sure each class has no more than 10 objectives Make sure each break lasts 10 minutes Take a 1-minute break for every 10 minutes of instruction Don't lecture for more than 10 minutes before mixing things up in the classroom

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6. Which of the following statements represents confirmation bias?

Young adults think they know more than they really do It's better to disappoint a customer with the truth than satisfy them with a lie Customers tend to seek data that aligns with their existing beliefs Some instructors are unwilling to accept new and possibly conflicting information

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7. According to Steve Coscia, first impressions can ___________________.

Last forever Be the difference between a 4 and 5-star review Also be the customer's final decision Mean nothing

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8. Leaders ________________ when a plan is not working.

Double down Pivot Increase training Take breaks

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9. Which of the following simple actions makes you seem likable to customers and may even relieve stress?

Discarding trash in the customer's garbage receptacle Firm handshake Smiling Smoking

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10. True or False: Synergy is the creation of a whole greater than the sum of its parts.

True False

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Real training for HVAC ( Heating, Ventilation, Air Conditioning and Refrigeration) Technicians. Including recorded tech training, interviews, diagnostics and general conversations about the trade.

Advanced Refrigerant Recovery: Best Practices for Diverse Systems and Environments

byBryan Orr

In this live episode, Bryan sits down with Jim Bergmann of measureQuick and NAVAC trainers Zane and Jesse Stewart for a deep, technician-focused conversation about advanced refrigerant recovery. The group covers diverse system types and environments, including low-ambient recovery.

Recovery machines cannot pump straight liquid, which we need to be mindful of during service. That said, vapor-only recovery works fine for small charges, but push-pull recovery becomes worthwhile once a system holds more than roughly ten pounds of refrigerant. Refrigerant and tank contamination, as well as general safety (including tank fill limitations), are a couple of other field challenges worth considering in our recovery best practices.

Some best practices to take away from this episode include attaching to the vapor side of the tank (and inverting it), pulling Schrader cores, using large hoses instead of manifold gauges, and keeping the recovery tank cool to eliminate restrictions.

This episode contains embedded sponsor messages from Refrigeration Technologies, Carrier, Copeland, Santa Fe Dehumidifiers, and TruTech Tools.

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