Soft Skills Classroom Resources

1. What are the two words that Steve Coscia said every 19-year-old needs to hear?

Alternative vocations Personal accountability Soft skills Trade school

2. Complete the following phrase from the presentation: If you want them to hear it, _____ talk. If you want them to learn it, _______ talk.

Teachers, experts Teachers, technicians They, you You, they

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3. Which of the following is NOT a classroom resource that Steve Coscia mentioned in his session?

Flip charts Props Stories Group projects

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4. What is the name of a word arranged vertically and composed of many different words horizontally?

Acrostic Acoustic Alliteration Assonance

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5. What is the rule of 10?

Make sure each class has no more than 10 objectives Make sure each break lasts 10 minutes Take a 1-minute break for every 10 minutes of instruction Don't lecture for more than 10 minutes before mixing things up in the classroom

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6. Which of the following statements represents confirmation bias?

Young adults think they know more than they really do It's better to disappoint a customer with the truth than satisfy them with a lie Customers tend to seek data that aligns with their existing beliefs Some instructors are unwilling to accept new and possibly conflicting information

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7. According to Steve Coscia, first impressions can ___________________.

Last forever Be the difference between a 4 and 5-star review Also be the customer's final decision Mean nothing

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8. Leaders ________________ when a plan is not working.

Double down Pivot Increase training Take breaks

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9. Which of the following simple actions makes you seem likable to customers and may even relieve stress?

Discarding trash in the customer's garbage receptacle Firm handshake Smiling Smoking

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10. True or False: Synergy is the creation of a whole greater than the sum of its parts.

True False

Soft Skills Classroom Resources