How To Be A Thorough Tech: Understanding the Heart and Mind

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1. True or False: Assumptions are a fast way to diagnose and issue.

2. Your customers want:

3. True or False: THOROUGH is defined as: partial and superficial.

4. True or False: Luke has never made mistakes that led to callbacks.

5. True or False: An HVAC Technician is an expert in the field of HVAC.

6. You can avoid callbacks by:

7. One common reason callbacks occur:

8. True or False: Using dull ax shows everyone that you are a hard worker.

9. Which of the following is NOT a hindrance to thoroughness:

10. True or False: CALLBACKS DON'T REALLY MATTER BECAUSE THE CLIENT REALLY LIKES SEEING YOU!

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