There are two camps I've run into regarding cracked heat exchanger diagnosis: those who look for it everywhere and those who dismiss it and never look. I will start by saying that everything I write here is my own opinion and experience. Because this is such a hot-button topic, don't take my word for any […]

I'm a big dummy when it comes to my own air conditioning maintenance. I talk about the importance of changing air filters to customers and techs, but I never stay up on replacing my own. Yesterday, I walked into my mechanical room, and my 2-ton air handler sounded like a vacuum cleaner about to implode. […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]