That picture above is a WW2 poster reminding soldiers of informed self-interest, which is something we ought to consider when making decisions. We live in a world where we often make decisions quickly and expect to see quick results. That works whenever I buy from Amazon. I order a new belt, and it shows up […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

A quick note about UV lights: they work like sunlight in that they prevent and kill many types of bacteria and fungi when exposed to the light on surfaces. They do not generally do a great job of killing spores suspended in the air stream. UV lights are great at killing yucky stuff on surfaces […]