Let's get something out of the way right off the top: saying that we learn best “hands-on” is sort of like saying we prefer to breathe air. WE ALL NEED TO APPLY THINGS TO LEARN THEM DEEPLY! David Sandler wrote the book You Can't Teach a Kid to Ride a Bike in a Seminar, and […]

If you remember my recent article on the company that went to my friend's house for a PM and did nothing but leave a system quote. Well, it got worse… My friend Josh left them a D-rated review on a popular review site, and the owner of the company responded with… an apology? A bottle […]

I remember it like it was yesterday. It was my first day of work as a trainee at my first technician job, just a wet-behind-the-ears kid fresh out of trade school. It was a Monday morning, and the technicians and I were standing in the dusty warehouse surrounded by stacks and stacks of brand new […]