There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

As the evening approaches on this All Hallow's Eve, Reformation Day, or Halloween (depending on your preference), let us take a moment to focus on some of the truly terrifying elements of our trade—because the scariest stories are TRUE. Real Ghost Stories  The year was 1921, and a wealthy family purchased a new home in […]

See the photo above? This is a unit we (my company) serviced for a commercial customer. It doesn't matter if we aligned the belt, dialed in the charge, cleaned the condenser (using THIS thorough process), and got the drain pan clean. We look like dummies because the panel fell off. Also, as you may notice, […]