“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

I walked into my first real job interview in the HVAC trade. The manager was a guy named Ernie, and he walked me out to the warehouse. Quick warning: guys named Ernie are tough. Don't mess with a dude named Ernie. He walked up to a box, snatched a pen out of his shirt pocket, […]

One of my techs (Jim Walch) brought another common “double trap”-style issue to my attention: techs and installers running a drain too far into a condensate pump. When you run the system drain too deep into the pump reservoir, the water level can rise high enough to cover the drain end. That can create the […]