This tech tip is based on a recent podcast with Eugene Silberstein from ESCO Group. Even though we cover a lot of similar ground, this tech tip is unique and comes with several links that could help anyone who wants to start or improve an internal training program. If you haven't yet listened to “How […]

If you don't use a scale every time you add or remove refrigerant, I suggest you begin doing so immediately, if not sooner. Weighing in while charging is fairly obvious, and it's useful so you can keep track of what you are using and how much to charge a customer. When you have a system […]

As a leader, it’s healthy to take a step back and see if you’ve become “That Boss.” You know, the one who nobody wants to work for and who doesn't have a shred of self-awareness. I worked at a large corporation for 5+ years, and it was easy to tell which managers valued employees. It […]