These are two separate emails that I sent to our customers and staff in preparation for what could be a very hot Memorial Day weekend (2019). I'm sharing it here so that you can use parts of it in your business as you see fit. I hate seeing techs get beat up on hot holiday […]

How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

When you first start checking your supply air with a thermo-hygrometer, you may notice that the relative humidity is REALLY HIGH. Often, the RH in a supply duct will be between 85% and 96% relative humidity on a system that is functioning as designed. The reason for this is fairly simple: In order for dehumidification […]