Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, the […]

A few weeks ago, I was hired to consult on a multi-family new construction project.  The building was already framed, and the ducts were roughed in.  The owner of the building was concerned with the quality of the ductwork.  He noticed that the HVAC company was not following the mechanical engineer's plans. This was my […]

Jim Bergmann and I recorded a podcast for HVAC School that covered when and how to check the refrigerant circuit without connecting gauges. Listener Joe Reinhard listened several times and wrote up this summary of what he gained from the episode. I edited it lightly, but most of this is his work. Thank you so […]