In our line of work, it's all too easy to let your bad experiences inform your present and future experiences. That is especially true if you have a high emotional range. Having “emotional range” is a polite way of saying that you're a bit up and down (maybe even neurotic). We don’t believe that sensitivity […]

  We’ve already made a few tech tips and uploaded a few podcasts about HVAC business practices, including some on profitability. That content is all fine and dandy, but those podcasts, articles, and videos may seem out of touch with most of our audience. After all, that content hardly seems to apply to the bread […]

This tip was written by a 19-year service tech, Frank Mashione. Thanks, Frank. Here is a tech tip from the field that had stumped me. Luckily for me, I knew the right person to call to get back on track. This business has complained about heat calls for quite a while. I have heard other […]