There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

I just noticed this portion of the Carrier air handler sticker for the first time the other day. I'm like most techs; it's easy for us to ignore the great info posted right in front of us on the data tag. That's because so many of the notices contain info we are used to seeing. […]

In my recent classes with my employees at Kalos, we've been going over finding target pressures and temperatures for an air conditioning system. The goal has been to get techs to have “target” readings in mind before they start connecting tools. This step is an important part of being able to “check a system without […]