There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

When you think of a salesman, what comes to mind? Do you imagine a quiet person who helps you solve your problems by listening and evaluating you as a customer? Probably not.  When most people hear the word ‘salesman,' they imagine a flashy personality who will talk to you for hours to try to get […]

Air conditioning was about humidity control from the very start. Willis Carrier's very first air conditioning system was all about controlling the humidity with the side effect that it also could reduce the sensible temperature. Theaters caught on that this newfangled contraption could lead to big summer numbers when they installed it to keep patrons […]