I started working as a tech when I was 17 years old, fresh out of trade school. My first winter out on my own, I went to a service call in an older part of Orlando, a part of town I had never worked in before. It was an especially cold winter that year, and […]

There's a moral to this story, though it is a bit more of a cautionary tale than most I write. While it doesn't rank with the story of three wise men or even Frank Capra's Christmas classic “It's a Wonderful Life,” you may find some common threads with both learning wisdom and remembering why throwing […]

How do we decide what to spend our time and attention on as technicians? What is truly important and what isn’t? At least here in Texas, the answer changes seasonally. When it’s 100 degrees outside, your priorities shift from long conversations about people’s pets to conveying necessary information about system problems so we can get […]