Bert recently made a video about his top residential A/C maintenance service tips. He showed some pretty good practices in there, so we’re going to revisit them in this article. Maintenance procedures are vital to any HVAC business, especially those specializing in residential A/C. When we do maintenances, the customers see our faces, and when […]

This article is written by longtime tech Shaun McCann sharing his experiences with a big problem in our trade. Thanks for this, Shaun.  I started in the HVAC business working for a small commercial union shop in the late '80s. I left that job within a year and worked in the bar and restaurant business […]

How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]