I knew a tech when I was just starting who was hands down, no questions asked, the best technician at the company I worked. EVERYONE, we are talking over 60 techs… we all knew it. His name was Mike Gilford. Being the little brown-nosing ladder climber I was, I made a complete study of Mike […]

As a leader, it’s healthy to take a step back and see if you’ve become “That Boss.” You know, the one who nobody wants to work for and who doesn't have a shred of self-awareness. I worked at a large corporation for 5+ years, and it was easy to tell which managers valued employees. It […]

There is a lot of misunderstanding about the HSO (hard shut-off) or “non-bleed” TXV (thermostat expansion valve) and what makes it shut off, why it exists, and how it “magically” opens. Once you understand the forces inside the valve, it is quite simple, obvious, and sadly devoid of any magic. The Three Forces  The TXV […]