I was walking around at the AHR conference today, and I stopped at the booth of a popular hard start kit manufacturer (especially popular with white-shirt sales techs). I listened to the guy behind the booth “training” some municipal maintenance techs on the use of his hard start kit. (To be fair, I actually think […]

Depending on what segment of the business you are in and your location, you either work on pump down solenoid systems all the time, or YOU HAVE NO CLUE what they are. A liquid line solenoid is just a valve that opens and closes; it has a magnetic coil. Depending on whether the valve is […]

It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]