There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

As a technician gains skill, they will learn that regularly testing your tools is a huge part of success. It isn't long in the field before techs find out that just because a meter or gauge gives a particular reading, it doesn't ALWAYS mean it is correct. Vacuum is one of these areas. Everything in […]

This article (and many other great training articles) was written by my friend and great educator Jamie Kitchen. This article was originally posted on LinkedIn HERE and has been republished for your benefit with his permission. Thanks, Jamie! I remember back in college I was immersed in a particularly challenging problem dealing with poly-phase circuits. […]