When I teach electrical basics, we do this exercise where we sit down and connect a 10-watt bulb to a power supply and through a switch. It's a SUPER SIMPLE circuit—the kind you might have learned about in a high school science class. But then I grab another 10-watt bulb and tell them to connect […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

When I started in the field, I was a 17-year-old helper with one year of tech school under my belt. In other words, I knew nothing. As I've mentioned before, a few experienced techs took me under their wings at different stages, but the most influential was a guy named Dave Barefoot. For whatever reason, […]