Many in our industry can misunderstand the differences between temperature and heat, although these are related. Substances are composed of many moving molecules that change their speed as they release or gain heat. When we heat a glass of water in a microwave, its molecules start to move more quickly. The velocity increase results in […]

One of my techs (Jim Walch) brought another common “double trap”-style issue to my attention: techs and installers running a drain too far into a condensate pump. When you run the system drain too deep into the pump reservoir, the water level can rise high enough to cover the drain end. That can create the […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]