How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

If you don't do a lot of commercial work, you may see a system like the one above and wonder what the heck it is. It is a 100% fresh air unit or a makeup air unit. You will see them more and more as codes start to reflect that balanced ventilation and conditioned outdoor […]

First, let's state the obvious and clear the air a bit. The photo above is SUPER CHEESY! But this story is about three bad techs who don't know it, so a photo of three models clearly posing in clean clothes makes as good of a proxy for a bad tech as anything else. First off, I'm […]