It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]

When I was a green tech, I was really big into showing up all the other techs by doing THE BEST cleaning I possibly could. One of my favorite things to do was to clean the condenser until it was SPOTLESS inside and out. The only issue was that I really liked using that brown […]

As you may already know, we work on pool heaters at Kalos as a way of opening ourselves up to some extra business during the winter. We find that it's a worthwhile line of work, and it may be something that other residential HVAC companies may want to consider doing. This tech tip by Bert […]