Let's get something out of the way right off the top: saying that we learn best “hands-on” is sort of like saying we prefer to breathe air. WE ALL NEED TO APPLY THINGS TO LEARN THEM DEEPLY! David Sandler wrote the book You Can't Teach a Kid to Ride a Bike in a Seminar, and […]

This tip was written by a 19-year service tech, Frank Mashione. Thanks, Frank. Here is a tech tip from the field that had stumped me. Luckily for me, I knew the right person to call to get back on track. This business has complained about heat calls for quite a while. I have heard other […]

I was sitting in a session at the HVAC Excellence educators conference (which was excellent, by the way), and my phone buzzed. So, like a typical punk kid, I looked down at it to see that my friend Josh had sent me a Facebook message asking if we served the east side of Orlando because […]