There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

When you work on a heat pump system and want to test defrost, you can follow many different test procedures to test the board and sensors. Most involve “forcing” a defrost by shorting out pins on the board or advancing the time of the defrost initiation and installing a factory-provided pin jumper. Lots of pins […]

  Almost everyone knows that CO (carbon monoxide) is really nasty stuff and nothing to play around with. Humans will often begin exhibiting symptoms of CO poisoning at 200 ppm (parts per million) of CO in a space. Studies have also shown that the effects of CO exposure can accumulate over time, resulting in health […]