First, let's state the obvious and clear the air a bit. The photo above is SUPER CHEESY! But this story is about three bad techs who don't know it, so a photo of three models clearly posing in clean clothes makes as good of a proxy for a bad tech as anything else. First off, I'm […]

How an A/C System got to be Oversized (Maybe) But My Old Unit Worked Fine?! Most of us have heard this at some point. This complaint typically comes from a particularly unhappy customer after the installation of a brand new A/C system. Throughout this article, we’re going to explore the possible root causes of this […]

When working in a business with people, you have two options: 1. Become bitter as you experience people, life, and issues. 2. Grow from experiencing people, life, and issues. I’m not proud to say it, but I realize now that when I started my business and had bad experiences, I would run to option #1 […]