How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

  Every contractor is different. I get that. We don't all need to do everything the same way or include the same services with repairs, but there are some “best practices” that can save you a lot of heartache before, during, and after you make a big repair. Catch it During Diagnosis Let's say you […]

This article was written by senior furnace tech Benoît (Ben) Mongeau. Ben hails from the frozen tundra of Ontario, Canada, where high-efficiency gas furnaces are commonplace. While some codes and practices may be different from the US, I find that most of it is common sense and translates pretty well. One glaring difference between Canada […]