In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

I am consistently surprised by how much false information still circulates out in the field, and one of the ones I hear often is the idea that you cannot or should not “top-off” or recharge R410a systems on top of an existing charge of R410a when the system is low. So, to be clear, before […]

  Every contractor is different. I get that. We don't all need to do everything the same way or include the same services with repairs, but there are some “best practices” that can save you a lot of heartache before, during, and after you make a big repair. Catch it During Diagnosis Let's say you […]